# Smart Embed

<!-- WARNING: THIS FILE WAS AUTOGENERATED! DO NOT EDIT! -->

Zoom Contact Center Smart Embed is a fast and flexible solution that lets you quickly embed a softphone for Contact Center in your third-party web application.

-   Administrators can allow third-party applications to use the app when they install it and configure approved domains.
-   End users can sign in to the Smart Embed in their third-party app by using their Zoom credentials.

Smart Embed provides web applications the ability to control the softphone, including features such as click-to-call, receive calls, notifications for inbound and outbound calls, auto call logging, and support for custom notes pages.

## Key features

-   **Iframe-based integration** - Embed the softphone using a simple iframe code snippet
-   **PostMessage API** - Communicate with Smart Embed through browser `postMessage` events
-   **Multi-channel support** - Handle voice, video, web chat, SMS, and work items
-   **Call control** - Manage calls with features like hold, mute, transfer, and conference
-   **Contact integration** - Search and link contacts from your CRM or web application
-   **Custom workflows** - Build custom notes pages, screen pops, and call logging
-   **SSO support** - Streamline agent login with SAML single sign-on

## Supported platforms

Smart Embed is available for browser-based apps on Google Chrome and Microsoft Edge.

## Supported channels

Smart Embed supports a variety of communication channels.

-   Voice
-   Video
-   Web chat
-   SMS
-   Work item

## How it works

Smart Embed uses an iframe-based architecture that communicates with your parent web application through the browser's `postMessage` API. To use Smart Embed, you application:

1. Embeds the Smart Embed iframe in your web page
2. Listens for events from Smart Embed (call ringing, status changes, etc.)
3. Sends commands to Smart Embed (click-to-call, accept engagement, etc.)
4. Receives responses and updates your UI accordingly

## Next steps

Now that you have an understanding of what Smart Embed is and how it works, use these links to dig deeper.

-   [Getting Started](/docs/contact-center/smart-embed/getting-started) - Set up Smart Embed in your web application
-   [Event Reference](/docs/contact-center/smart-embed/events) - Complete event documentation organized by feature
-   [Error Handling](/docs/contact-center/smart-embed/error-handling) - Understand error patterns and codes

<RecentBlogs
    title="From the developer blog"
    categoryId="contact-center"
    tag="smart-embed"
/>