# Integrating third-party voice agents with Zoom Contact Center Zoom Contact Center can be integrated with third-party voice agents using marketplace applications. By utilizing event-driven Actions and Triggers alongside secure SIP connectivity, developers and administrators can embed external AI voice agents directly into Zoom Contact Center call flows. This integration framework allows your third-party voice agent to interact with callers, process context dynamically using asynchronous REST APIs, and execute seamless handoffs to live human agents while fully preserving conversation metadata, summaries, and transcripts. ### Integration Roadmap The implementation is broken down into five required phases: - [Create the Zoom Marketplace App](/docs/contact-center/library/guides/3p-voicebot/create-app) - [Configure Webhooks, Actions, and Triggers](/docs/contact-center/library/guides/3p-voicebot/create-connector) - [Provision Connectors in the Admin Portal](/docs/contact-center/library/guides/3p-voicebot/provision-connector) - [Embed the Voice Bot Widget in a Call Flow](/docs/contact-center/library/guides/3p-voicebot/zcc-config) - [Configure the SIP Trunk and SBC Network](/docs/contact-center/library/guides/3p-voicebot/config-sip-sbc) - [Define Data Mapping and Webhook Payloads](/docs/contact-center/library/guides/3p-voicebot/data-mapping) - [Perform End-to-End Handoff Testing](/docs/contact-center/library/guides/3p-voicebot/handoff-testing)