{
  "$schema": "https://marketplace.zoom.us/schemas/zoom-app-manifest.json",
  "name": "Remote Access to Live Engagements",
  "version": "1.0.0",
  "description": "Real-time audio capture and live transcript monitoring for Zoom Contact Center voice engagements",
  "appType": "generalApp",
  "managementType": "admin",

  "display_information": {
    "short_name": "Remote Engagement Access",
    "long_description": "An engagement dashboard that captures live engagement audio, transcript, and events for admin management and control. Stream audio to browsers with sub-second latency, display real-time transcripts, and track metrics including hold time, transfers, and conferences. Admins have remote control over when media stream capture starts and stops, with real time insight and analytics.",
    "category": "Contact Center",
    "support_url": "https://github.com/zoom/zcc-rtms-PWA_sample-js/issues",
    "documentation_url": "https://github.com/zoom/zcc-rtms-PWA_sample-js#readme",
    "privacy_policy_url": "https://your-domain.com/privacy"
  },

  "oauth_information": {
    "redirect_uri": "https://your-domain.com/api/auth/callback",
    "scopes": [
      {
        "scope": "contact_center:read:zcc_voice_audio",
        "description": "Read real-time audio streams from Contact Center voice engagements via RTMS"
      },
      {
        "scope": "contact_center:update:engagement_rtms_app_status",
        "description": "Start and stop RTMS capture for specific Contact Center engagements"
      },
      {
        "scope": "contact_center:read:zcc_voice_transcript",
        "description": "Read real-time transcripts from Contact Center voice engagements"
      }
    ]
  },

  "features": {
    "zoom_app_sdk": {
      "enabled": true,
      "capabilities": [
        "getEngagementContext",
        "getEngagementStatus",
        "authorize",
        "onAuthorized"
      ]
    },
    "rtms": {
      "enabled": true,
      "auto_start": false,
      "settings": {
        "audio": {
          "enabled": true,
          "sample_rate": 16000,
          "channels": 1,
          "format": "L16",
          "interval_ms": 20
        },
        "transcript": {
          "enabled": true,
          "language": "en-US",
          "enable_language_detection": true
        }
      }
    },
    "webhooks": {
      "event_subscriptions": [
        {
          "event": "contact_center.engagement_started",
          "description": "Triggered when a Contact Center voice engagement begins - enables Start/Stop buttons in PWA"
        },
        {
          "event": "contact_center.engagement_ended",
          "description": "Triggered when a voice engagement ends - resets engagement state and counters"
        },
        {
          "event": "contact_center.engagement_user_hold",
          "description": "Triggered when agent places customer on hold - updates hold tracking counters"
        },
        {
          "event": "contact_center.engagement_user_unhold",
          "description": "Triggered when agent removes customer from hold - updates hold timer"
        },
        {
          "event": "contact_center.voice_rtms_started",
          "description": "Triggered when RTMS capture begins - establishes WebSocket connections to Zoom media servers"
        },
        {
          "event": "contact_center.voice_rtms_stopped",
          "description": "Triggered when RTMS capture ends - converts raw PCM to WAV files"
        },
        {
          "event": "contact_center.engagement_transfer_initiated",
          "description": "Triggered when agent initiates transfer - tracked in event counts on dashboard"
        }
      ],
      "endpoint_url": "https://your-domain.com/api/webhooks/zoom"
    }
  },

  "domain_allowlist": [
    "https://your-domain.com",
    "http://localhost:3000",
    "http://localhost:3001",
    "https://appssdk.zoom.us"
  ],

  "requirements": {
    "rtms_access": true,
    "contact_center_license": true,
    "zoom_apps_sdk": "0.16.0",
    "admin_managed": true
  },

  "contact_center": {
    "queue_assignment_required": true,
    "supervisor_initiated_capture": true
  }
}