Error codes and troubleshooting
See the following table for a list of common error codes, descriptions, and troubleshooting suggestions. See the constant field values in the SDK reference for a full list of errors.
| Name | Error Code | Description | Suggestion |
|---|---|---|---|
Errors_Success | 0 | Request is successful. | None |
Errors_Wrong_Usage | 1 | Wrong usage of the interface. | Read the corresponding documentation to learn more about the interface. |
Errors_Internal_Error | 2 | Internal error. Usually appears when you do not have the complete package or mix up libraries from different versions. | Download the latest version of SDK library. |
Errors_Uninitialize | 3 | The Zoom SDK has not been initialized | Make sure you have initialized the SDK before you call any services. |
Errors_Memory_Error | 4 | Insufficient memory to create a service | Free up some memory used by other applications and try again. If this error appears too often, contact Developer Support. |
Errors_Load_Module_Error | 5 | Unable to load module from the library. Usually appears when you do not have the complete SDK library or mix up the libraries from different versions. | Download the latest version of SDK library. |
Errors_UnLoad_Module_Error | 6 | Unable to unload an module in the SDK library | Double-check whether the module is stuck or it just need more time to finish its work. |
Errors_Invalid_Parameter | 7 | Wrong usage of the parameters that pass to an interface | Read the corresponding documentation to learn more about the interface. |
Errors_Unknown | 11 | Unknown error. Usually appears when rare errors occur. | Double-check the log file and see if there are any related error messages. If it appears too often, contact Developer Support. |
Errors_Auth_Error | 1001 | Authentication error. | Contact Developer Support if you are getting this error. |
Errors_Auth_Empty_Key_or_Secret | 1002 | SDK key or secret is empty. | Pass the SDK key and secret. |
Errors_Auth_Wrong_Key_or_Secret | 1003 | SDK key or secret is invalid. | Pass a valid SDK key and secret. |
Errors_Auth_DoesNot_Support_SDK | 1004 | Your account does not support the SDK. | Check your Zoom account settings or contact Developer Support or Sales to enable it. |
Errors_Auth_Disable_SDK | 1005 | Your account has disabled the SDK feature. | Check your Zoom account settings or contact Developer Support or Sales to enable it. |
Errors_Session_Module_Not_Found | 2001 | Unable to find the module for the Session service. Usually appears when you do not have the complete SDK library or mix up the libraries from different versions. | Download the latest version of SDK library. |
Errors_Session_Service_Invaild | 2002 | The Session service is invalid. | Make sure the SDK has been initialized correctly. |
Errors_Session_Join_Failed | 2003 | Unable to join the Session. | Double-check the information passed to join the Session. |
Errors_Session_No_Rights | 2004 | You do not have the permission to perform the operation on this Session. | Make sure you have the correct permission. |
Errors_Session_Already_In_Progress | 2005 | The request you are trying to perform (join session) is already in progress. | Do not send this request too frequently or try again. |
Errors_Session_Dont_Support_SessionType | 2006 | The Session type is not supported on the current system. | Contact Developer Support for help. |
Errors_Session_Reconncting | 2007 | Trying to reconnect to the Session. | Double-check your network connection. |
Errors_Session_Disconnect | 2008 | Disconnecting from the session. | When disconnecting from the session, unsubscribe from video and clean up the resources. |
Errors_Session_Not_Started | 2009 | The Session that you are trying to start did not start successfully. | Try again. |
Errors_Session_Need_Password | 2010 | The Session you are trying to join needs a password. | Pass the password to join. |
Errors_Session_Password_Wrong | 2011 | The password entered is incorrect. | Provide the correct password. |
Errors_Session_Remote_DB_Error | 2012 | The remote database has some errors. | Try again later. If the problem persists, contact Developer Support. |
Errors_Session_Invalid_Param | 2013 | Received invalid parameters of join Session. | Double-check the parameters you passed to the method and try again. |
Errors_Session_Audio_Error | 3000 | The SDK is having issues with audio. | Double-check your audio devices. |
Errors_Session_Video_Error | 4000 | The SDK is having issues with video. | Double-check your video devices. |
Errors_Session_Video_Device_Error | 4001 | The SDK is having issues with video devices. | Double-check your video devices. |
Errors_Session_Live_Stream_Error | 5000 | The SDK is unable to start live streaming. | Ensure the parameters and information passed for live streaming are correct. |
RawDataError_MALLOC_FAILED | 6001 | Unable to allocate memory for raw data. | Free some memory and try again. |
RawDataError_NOT_IN_Session | 6002 | Unable to retrieve raw data because it is not in a Session. | Start or join a Session to start retrieving raw data. |
RawDataError_NO_LICENSE | 6003 | You do not have the correct license to use the raw data feature. | Contact Sales or Developer Support to purchase the correct license type. |
RawDataError_VIDEO_MODULE_NOT_READY | 6004 | The video module is not ready to retrieve raw data. | Initialize the video module, subscribe, and try again. |
RawDataError_VIDEO_MODULE_ERROR | 6005 | Unable to use the video module. | Download the latest version of the SDK library and import the video module properly. |
RawDataError_VIDEO_DEVICE_ERROR | 6006 | The video device has some errors. | Make sure your video device is connected and the SDK has the proper permission to access the device. |
RawDataError_NO_VIDEO_DATA | 6007 | Unable to retrieve video raw data. | Make sure the video module has been initialized. |
RawDataError_SHARE_MODULE_NOT_READY | 6008 | The share module is not ready to retrieve raw data. | Initialize the share module, subscribe, and try again. |
RawDataError_SHARE_MODULE_ERROR | 6009 | Unable to use the share module. | Download the latest version of SDK library and import the share module properly. |
RawDataError_NO_SHARE_DATA | 6010 | Unable to retrieve share raw data. | Make sure your share module has imported properly and the configurations are set. |
RawDataError_AUDIO_MODULE_NOT_READY | 6011 | The audio module is not ready to retrieve raw data. | Initialize the audio module, subscribe, and try again. |
RawDataError_AUDIO_MODULE_ERROR | 6012 | Unable to use the audio module. | Try to download the latest version of SDK library and import the audio module properly. |
RawDataError_NO_AUDIO_DATA | 6013 | Unable to retrieve audio raw data. | Make sure the audio module has been initialized. |